Legal

Refund Policy

Last updated: 24 June 2026

Our tools are digital products you download and run on your own computer, delivered the moment you buy. This policy explains how refunds work — and the rights you keep by law.

1. Our reseller

Orders and any refunds are handled by Lemon Squeezy, the Merchant of Record for all our sales. Where a refund is issued, it is returned through Lemon Squeezy to your original payment method.

2. All sales are final

Because our tools are digital downloads delivered instantly, all sales are final once your license key has been issued. At checkout you ask for immediate delivery and acknowledge that you therefore give up the 14-day "cooling-off" right that would otherwise apply to a digital purchase under UK and EU consumer law.

3. Your legal rights are unaffected

Nothing here removes the rights you have by law. If a tool is faulty, not as described, or won't run on a setup we say it supports, you are entitled to a remedy — including a refund where the law requires one.

4. If something's wrong, talk to us

We're reasonable people. If a tool genuinely won't run for you, or something isn't right, email hello@odd-studio.com with your order number (shown on your Lemon Squeezy receipt) and a short description. We'll always try to put it right first, and we may issue a refund at our discretion as a goodwill gesture.

5. If we issue a refund

Where we do issue a refund, it's returned to your original payment method, typically within 5–10 business days depending on your bank or payment provider, and the associated license key is deactivated.

6. Before a chargeback

If something's wrong, please contact us first — we can almost always sort it out faster than a chargeback, and we'd rather make it right.

7. Governing law

This policy is governed by the laws of England and Wales and forms part of our Terms of Service.

8. Contact

Questions? Email hello@odd-studio.com.